refund FAQ
Digital download refund FAQ template
Use this FAQ to explain refund eligibility before and after file access.
Policy FAQ library
Digital product policy FAQ templates
Free policy FAQ templates for digital product sellers: refund rules, delivery timing, download access, license scope, commercial use, support limits, third-party software, account requirements, and file-format expectations.
Free FAQ templatesNo payment collected hereTransparent digital products
delivery FAQ
Instant download delivery FAQ template
Use this FAQ to explain instant delivery without promising every email is immediate.
shipping FAQ
No physical shipping FAQ template
Use this FAQ to make digital-only delivery unmistakable.
access FAQ
Download access FAQ template
Use this FAQ to tell buyers how download access works.
access limits
Expired download link FAQ template
Use this FAQ to explain expired links without creating support friction.
wrong email
Wrong email download FAQ template
Use this FAQ to set ownership verification expectations.
file formats
Digital product file format FAQ template
Use this FAQ to make file types clear before purchase.
software requirements
Software required FAQ template digital product
Use this FAQ to disclose required apps or third-party tools.
account requirements
Account required FAQ template digital product
Use this FAQ to tell buyers when a third-party account is needed.
customization boundary
Template customization FAQ template
Use this FAQ to explain whether custom edits are included.
support scope
Support scope FAQ template digital products
Use this FAQ to separate access help from custom implementation.
license scope
License scope FAQ template digital products
Use this FAQ to explain usage rights in plain language.
commercial use
Commercial use FAQ template digital products
Use this FAQ to clarify business and client-work use.
client work
Client work license FAQ template
Use this FAQ to clarify freelancer and agency use cases.
redistribution
Redistribution FAQ template digital products
Use this FAQ to prevent sharing, upload, and resale confusion.
source files
Source files FAQ template digital product
Use this FAQ to avoid confusion about editable source assets.
updates
Updates included FAQ template digital product
Use this FAQ to explain future updates without overpromising lifetime access.
download limits
Download limit FAQ template digital product
Use this FAQ to explain download limits and backups.
mobile downloads
Mobile download FAQ template digital product
Use this FAQ to reduce mobile file-access problems.
ZIP files
ZIP file FAQ template digital product
Use this FAQ to explain ZIP downloads before support tickets happen.
Canva templates
Canva template policy FAQ template
Use this FAQ to clarify Canva account and template-link expectations.
Notion templates
Notion template policy FAQ template
Use this FAQ to clarify duplicate links and workspace setup.
Figma templates
Figma template policy FAQ template
Use this FAQ to prevent edit-access confusion.
Lightroom presets
Lightroom preset policy FAQ template
Use this FAQ to set expectations for installation and results.
printables
Printable color variation FAQ template
Use this FAQ to explain screen and printer differences.
ebooks
Ebook device compatibility FAQ template
Use this FAQ to reduce PDF and EPUB device questions.
course downloads
Course download access FAQ template
Use this FAQ to separate downloadable lessons from live coaching.
policy checklist
Policy FAQ before publishing checklist
Use this FAQ to help sellers review policy FAQ clarity before publishing.