support scope

Support scope FAQ template digital products

Use this free policy FAQ template to separate access help from custom implementation while keeping expectations clear for self-serve digital products.

Browse policy FAQ templatesView refund policy
Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, delivery method, support capacity, refund policy, and license terms.

FAQ template

Q: What does support include? A: Support covers delivery, access, missing files, and questions about what is included. It does not include custom setup, rewriting, implementation, or private review unless sold separately outside this resource.

Before publishing

Keep the answer visible before payment or before support is needed.

Make sure the wording matches the actual product and policy.

Link to the real refund, delivery, license, support, or terms page when the answer depends on policy.

Do not promise custom service, legal review, or guaranteed outcomes through this free resource page.