refund FAQ

Digital download refund FAQ template

Use this free policy FAQ template to explain refund eligibility before and after file access while keeping expectations clear for self-serve digital products.

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Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, delivery method, support capacity, refund policy, and license terms.

FAQ template

Q: Can I get a refund for a digital download? A: Refund eligibility depends on whether the files have been accessed, whether the product was as described, and the published refund policy. If something is broken or not as described, contact support with your order number so the issue can be reviewed.

Before publishing

Keep the answer visible before payment or before support is needed.

Make sure the wording matches the actual product and policy.

Link to the real refund, delivery, license, support, or terms page when the answer depends on policy.

Do not promise custom service, legal review, or guaranteed outcomes through this free resource page.