file formats

Digital product file format FAQ template

Use this free policy FAQ template to make file types clear before purchase while keeping expectations clear for self-serve digital products.

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Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, delivery method, support capacity, refund policy, and license terms.

FAQ template

Q: What file formats are included? A: The included file formats are listed on the product page. Please confirm that your device, app, or workflow can open those formats before using the product.

Before publishing

Keep the answer visible before payment or before support is needed.

Make sure the wording matches the actual product and policy.

Link to the real refund, delivery, license, support, or terms page when the answer depends on policy.

Do not promise custom service, legal review, or guaranteed outcomes through this free resource page.