customization boundary

Template customization FAQ template

Use this free policy FAQ template to explain whether custom edits are included while keeping expectations clear for self-serve digital products.

Browse policy FAQ templatesView refund policy
Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, delivery method, support capacity, refund policy, and license terms.

FAQ template

Q: Will the seller customize this for me? A: No, unless the product page separately says customization is included. This is a self-serve digital product that buyers edit or adapt themselves.

Before publishing

Keep the answer visible before payment or before support is needed.

Make sure the wording matches the actual product and policy.

Link to the real refund, delivery, license, support, or terms page when the answer depends on policy.

Do not promise custom service, legal review, or guaranteed outcomes through this free resource page.