Refund Policy

Last updated: June 16, 2026

1. Summary

Starter Fix Sprint sells digital products and request-only public-store review work. Because digital products can be accessed immediately after checkout, refunds are handled based on access and delivery status.

2. Eligible refunds

• If the digital delivery page or purchased file cannot be accessed due to an issue on our side.
• If an order was clearly accidental and the digital product has not been accessed or downloaded.
• If a request-only review cannot be provided for a reason on our side.

3. Non-refundable cases

• After the digital product has been accessed, downloaded, or substantially delivered.
• If the customer does not provide a public store URL or necessary context.
• If the customer dislikes templates or recommendations but the agreed digital product was provided.
• If the customer expected implementation, redesign, development, or guaranteed revenue results that were not part of the purchased product.

4. How to request a refund

Email support@starterfixsprint.com with the order email, reason for the request, and any relevant details. We aim to respond within 3 business days.

5. payment provider payments

If payment was processed through payment provider, refund requests may also be handled through payment provider's customer portal or buyer support flow according to payment provider's buyer terms.

Related: Order page · Acceptable Use · Contact