Refund Policy

Last updated: June 16, 2026

1. Summary

The Shopify CRO & Support Friction Audit is a digital service deliverable. Because work begins shortly after payment, refunds are handled based on delivery status.

2. Eligible refunds

• If we cannot deliver the audit within the promised timeframe after receiving the store URL.
• If the order was clearly accidental and the audit work has not started.
• If the purchased service cannot be provided for a reason on our side.

3. Non-refundable cases

• After the audit has been delivered.
• If the customer does not provide a public store URL or necessary context.
• If the customer dislikes recommendations but the agreed deliverable was provided.
• If the customer expected implementation, redesign, development, or guaranteed revenue results that were not part of the purchased audit.

4. How to request a refund

Email starterfixsprint@proton.me with the order email, reason for the request, and any relevant details. We aim to respond within 3 business days.

5. Creem payments

If payment was processed through Creem, refund requests may also be handled through Creem's customer portal or buyer support flow according to Creem's buyer terms.

Related: Order page · Acceptable Use · Contact