course downloads

Course download access FAQ template

Use this free policy FAQ template to separate downloadable lessons from live coaching while keeping expectations clear for self-serve digital products.

Use carefully: This is sample wording, not legal advice. Adapt it to your actual product, platform, delivery method, support capacity, refund policy, and license terms.

FAQ template

Q: Does this include live coaching or feedback? A: No, unless the product page clearly says so. A course download includes the listed digital materials, not live coaching, homework review, or private feedback.

Before publishing

Keep the answer visible before payment or before support is needed.

Make sure the wording matches the actual product and policy.

Link to the real refund, delivery, license, support, or terms page when the answer depends on policy.

Do not promise custom service, legal review, or guaranteed outcomes through this free resource page.