When to use it
Use after the customer sends photos, labels, or measurements.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size review update template
Update a customer while a wrong-size report is being reviewed.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size concern review update
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sending the size details for order {{order_number}}. Support is reviewing the information available to us, including the photos, label details, and measurements you provided.
We will follow up with the next policy-safe step once the review is complete. This message does not guarantee an exchange, refund, replacement, return approval, or credit.
Best,
{{store_name}} Support