When to use it
Use when support needs the exact chart, measurement, and item details.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Size chart mismatch email template
Reply when a customer says the size chart did not match the item received.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size chart concern
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sharing the size chart concern for order {{order_number}}. Please reply with the product name, size ordered, the measurement you expected, and photos or measurements of the item if available.
Support can compare the details available to us and explain the policy-safe next step.
Best,
{{store_name}} Support