When to use it
Use when the item fits larger than expected but support should keep policy boundaries clear.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Size too large email template
Handle a customer report that an item is too large.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size too large question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for contacting us about order {{order_number}}. Please send the product name, size ordered, and a short description of how the fit differs from what you expected.
If you used a size chart before ordering, please share which measurement or note you relied on. Support can then explain the options available under our store policy.
Best,
{{store_name}} Support