When to use it
Use when the item fits smaller than expected but support should avoid promising an exchange or refund.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Size too small email template
Handle a customer report that an item is too small.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size too small question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for letting us know about order {{order_number}}. Please share the product name, size ordered, and a short note about the fit issue. If you compared it with our size chart, please mention which measurement did not match your expectation.
Support can review the information available to us and explain the next policy-safe step. This email does not guarantee an exchange, refund, return approval, or credit.
Best,
{{store_name}} Support