When to use it
Use when a customer asks to exchange for another size.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Size exchange request email template
Answer a size exchange request without automatically approving the exchange.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size exchange request
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for asking about a size exchange for order {{order_number}}. Size exchange options depend on the product, order details, item condition, inventory, and our published policy.
Please send the product name, size received, preferred size, and any photos requested by our policy. Support can then explain the options currently available.
Best,
{{store_name}} Support