When to use it
Use when the label, tag, box, or package size may not match the order.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size label email template
Collect details when the size label appears different from the ordered size.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Size label question
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for reporting the size label concern for order {{order_number}}. Please send photos of the size label, product packaging, and packing slip if available.
Once support has those details, we can review the order information available to us and explain the next step under our policy.
Best,
{{store_name}} Support