When to use it
Use when support needs documentation before policy review.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size photo request template
Request photos or measurements before reviewing a wrong-size report.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Photos needed for size review
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
To review the size concern for order {{order_number}}, please send photos of the product, size label, packaging, and packing slip if available. If the issue is measurement-related, include the measurement you are comparing with the size chart.
These details help support understand the report. They do not guarantee a specific outcome, but they allow us to explain the policy-safe next step.
Best,
{{store_name}} Support