When to use it
Use in macros and help center copy to avoid exchange, refund, or return promises.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size no-promise note template
Add a clear policy boundary to wrong-size replies.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Wrong size policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
A wrong-size or fit issue report does not automatically guarantee exchange approval, refund eligibility, replacement, return approval, credit, or compensation. Store support can review order information and customer-provided details, then explain the options available under the published policy.