When to use it
Use when a customer says dimensions, length, width, or fit measurements differ from the chart.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size measurement email template
Handle measurement-related size complaints in neutral wording.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Measurement concern for your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for reporting the measurement concern for order {{order_number}}. Please share the product name, size ordered, measurement you expected, and measurement you are seeing now if available.
Support can review the details available to us and explain the next step under our published policy.
Best,
{{store_name}} Support