When to use it
Use on help centers or order support pages where customers need a quick answer.
Use the wording to collect size details, clarify the fit issue, and keep policy boundaries clear.
Wrong size FAQ answer builder
Create concise FAQ wording for wrong-size and fit issue reports.
This is a free wording template. It does not process payments, approve exchanges, approve returns, issue refunds, replace items, or promise size outcomes.
Subject line
Wrong size FAQ answer
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Question: What should I do if I received the wrong size or the item does not fit?
Answer: Contact support with your order number, product name, size ordered, size received or shown on the label, and photos of the item label or packing slip if available. Support can review the information and explain the options under the store policy.