File-format support scenario

ZIP folder unzip instructions

ZIP folder support copy for Shopify digital product delivery and buyer education.

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Buyer question

How do I unzip the download folder?

Explain extraction in plain language for Mac/Windows and warn that files may not work correctly until fully extracted.

Adaptable reply snippet

Download the ZIP file, then extract it before using the files inside. On Mac, double-click the ZIP. On Windows, right-click and choose Extract All before opening the included files.

Match this wording to the actual files, license, and support policy for your product.

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