Free file-format support copy hub

Shopify Digital Product File Format Help Hub

Use these self-serve examples to explain what buyers receive, how to open common digital download formats, and when to contact support with their order email.

No checkout on this pageNo custom service sold hereDesigned for digital download support

Reduce “I can’t open it” tickets

Many digital product complaints start when the buyer receives the correct file but does not recognize the format. These pages turn format-specific confusion into searchable support answers.

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Format help scenarios

Canva link delivery wording
Canva template link - Where is my Canva template link?Figma file access explanation
Figma file - How do I open the Figma file?Notion template duplicate help
Notion template - Why can’t I edit the Notion template directly?PDF download open instructions
PDF file - The PDF will not open. What should I try?ZIP folder unzip instructions
ZIP folder - How do I unzip the download folder?Markdown template file explanation
Markdown .md file - What is a Markdown file and how do I use it?CSV spreadsheet import help
CSV spreadsheet - Why does the CSV look messy when I open it?Lightroom preset install note
Lightroom preset - How do I install the preset files?Font file install boundary
Font file - Can I install and use the included fonts?Video preset delivery help
Video preset or LUT - Where do I put the video preset files?