File-format support scenario

CSV spreadsheet import help

CSV spreadsheet support copy for Shopify digital product delivery and buyer education.

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Buyer question

Why does the CSV look messy when I open it?

Clarify delimiter/import behavior and suggest using spreadsheet import rather than double-clicking when columns look wrong.

Adaptable reply snippet

If the CSV opens in one long column, import it into your spreadsheet app and choose comma as the separator. This usually restores the intended columns.

Match this wording to the actual files, license, and support policy for your product.

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