File-format support scenario

Figma file access explanation

Figma file support copy for Shopify digital product delivery and buyer education.

Free copy exampleSelf-serve support wordingNo payment collected here
Buyer question

How do I open the Figma file?

Clarify whether the product is a .fig file, a duplicate link, or an import instruction, and direct users to Figma account access rather than merchant-side manual setup.

Adaptable reply snippet

Open Figma first, then use the included file or duplicate link. If you received a .fig file, import it from Figma using File > Import. The file is self-serve and does not require manual account setup from us.

Match this wording to the actual files, license, and support policy for your product.