File-format support scenario

Canva link delivery wording

Canva template link support copy for Shopify digital product delivery and buyer education.

Free copy exampleSelf-serve support wordingNo payment collected here
Buyer question

Where is my Canva template link?

Explain that the buyer receives a link or PDF containing the Canva access button, then tell them to open it while signed in to their own Canva account.

Adaptable reply snippet

Your download includes a Canva access link. Open the downloaded PDF or instruction file, click the Canva button, then choose “Use template” while signed in to your own Canva account.

Match this wording to the actual files, license, and support policy for your product.

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