any digital download
Digital download not received email template
A buyer says the download email never arrived. Use this to reduce panic and collect the right purchase evidence.
Support copy library
Digital download troubleshooting copy examples
Free support macros and page-copy examples for common digital download problems: missing emails, expired links, wrong email addresses, file access, template links, installation issues, refunds, and license questions.
Free support macrosNo checkout on these pagesSelf-serve digital products
download links and hosted files
Download link expired support email template
A customer sees an expired or invalid download link. Use this to explain link limits without sounding dismissive.
PDF, ZIP, DOCX, CSV, preset, or template files
Digital file will not open support copy
A buyer downloaded the product but cannot open the file. Use this to separate file-access help from custom technical support.
ZIP download packs
ZIP file download on iPhone help copy
A mobile buyer cannot find or open a ZIP file. Use this to help iPhone users without creating a manual service promise.
Canva templates
Canva template link not working support copy
A Canva template link appears broken or opens the wrong screen. Use this to clarify account and browser requirements for editable template links.
Notion templates
Notion template duplicate link support copy
A buyer cannot duplicate a Notion template. Use this to reduce support back-and-forth for Notion access issues.
Figma templates and UI kits
Figma template access request support copy
A customer requests access to the seller’s private Figma file. Use this to avoid accidentally granting source-file permissions.
Lightroom presets
Lightroom preset installation support copy
A preset buyer needs help importing files. Use this to explain installation scope and compatibility limits.
Procreate brush packs
Procreate brush installation support copy
A brush buyer cannot import the brush file. Use this to make device/app requirements visible.
PDF and ebook files
Ebook PDF not opening support copy
A buyer says an ebook PDF will not open. Use this to guide device troubleshooting without promising custom tech support.
all digital downloads
Wrong email digital download support copy
The buyer entered the wrong email at checkout. Use this to verify ownership before resending digital access.
instant downloads
Refund request after digital download template
A buyer asks for a refund after accessing files. Use this to respond fairly while preserving digital delivery boundaries.
templates, presets, graphics, ebooks, and swipe files
License question digital product support copy
A buyer asks what they are allowed to do with the files. Use this to answer license questions in plain language.
template packs and creative assets
Commercial use question template support copy
A buyer asks whether client or business use is allowed. Use this to clarify commercial-use boundaries before conflict happens.
bundled ZIP files and template packs
Missing files in digital download support copy
A customer believes files are missing from the download. Use this to collect exact evidence and compare against the product listing.
single-purchase digital products
Duplicate purchase digital download support copy
A buyer accidentally bought the same product twice. Use this to handle duplicate purchases without hidden checkout claims.
Shopify digital downloads
Customer cannot find download Shopify support copy
A Shopify customer cannot locate the download after purchase. Use this to reduce Shopify digital-delivery tickets.
stores with separate receipt and delivery emails
Order confirmation has no download link support copy
The confirmation email arrived, but there is no download link. Use this to explain the difference between receipt and delivery email.