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License question digital product support copy

Problem: A buyer asks what they are allowed to do with the files. This free resource helps sellers answer license questions in plain language while keeping the message calm, clear, and policy-aligned.

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Reusable support macro

The license describes how the purchased files may be used. In general, buyers may use the files for their own work as stated on the product page, but may not resell, redistribute, upload, or package the original files as a competing product unless the license says so.

Response checklist

Confirm the buyer has the right purchase email, order number, or screenshot.

Clarify what the product includes and what support can help with.

Point the buyer to the correct policy or delivery page if the question is about refunds, license, or access.

Avoid promising custom setup, private review, or manual implementation unless that service is sold separately outside this page.