bundled ZIP files and template packs

Missing files in digital download support copy

Problem: A customer believes files are missing from the download. This free resource helps sellers collect exact evidence and compare against the product listing while keeping the message calm, clear, and policy-aligned.

Browse troubleshooting copyView delivery and support policy

Reusable support macro

Please send the order number, the file names you received, and which listed file appears missing. Support can compare the delivered package against the product description and help resend the correct original files if needed.

Response checklist

Confirm the buyer has the right purchase email, order number, or screenshot.

Clarify what the product includes and what support can help with.

Point the buyer to the correct policy or delivery page if the question is about refunds, license, or access.

Avoid promising custom setup, private review, or manual implementation unless that service is sold separately outside this page.