stores with separate receipt and delivery emails

Order confirmation has no download link support copy

Problem: The confirmation email arrived, but there is no download link. This free resource helps sellers explain the difference between receipt and delivery email while keeping the message calm, clear, and policy-aligned.

Browse troubleshooting copyView delivery and support policy

Reusable support macro

Some stores send a receipt email separately from the digital delivery email. Please wait a few minutes and check spam or promotions. If the delivery email never arrives, send the order number and purchase email so support can help verify access.

Response checklist

Confirm the buyer has the right purchase email, order number, or screenshot.

Clarify what the product includes and what support can help with.

Point the buyer to the correct policy or delivery page if the question is about refunds, license, or access.

Avoid promising custom setup, private review, or manual implementation unless that service is sold separately outside this page.