Procreate brush packs

Procreate brush installation support copy

Problem: A brush buyer cannot import the brush file. This free resource helps sellers make device/app requirements visible while keeping the message calm, clear, and policy-aligned.

Browse troubleshooting copyView delivery and support policy

Reusable support macro

Procreate brushes require Procreate on a compatible iPad. Download the brush file, open it from Files, and choose Procreate if prompted. If the file does not import, send the file name, device model, and order number.

Response checklist

Confirm the buyer has the right purchase email, order number, or screenshot.

Clarify what the product includes and what support can help with.

Point the buyer to the correct policy or delivery page if the question is about refunds, license, or access.

Avoid promising custom setup, private review, or manual implementation unless that service is sold separately outside this page.