single-purchase digital products

Duplicate purchase digital download support copy

Problem: A buyer accidentally bought the same product twice. This free resource helps sellers handle duplicate purchases without hidden checkout claims while keeping the message calm, clear, and policy-aligned.

Browse troubleshooting copyView delivery and support policy

Reusable support macro

If you believe you purchased the same digital product twice, please send both order numbers and the purchase email. Support can review whether the purchases are duplicates and explain the applicable refund or credit policy.

Response checklist

Confirm the buyer has the right purchase email, order number, or screenshot.

Clarify what the product includes and what support can help with.

Point the buyer to the correct policy or delivery page if the question is about refunds, license, or access.

Avoid promising custom setup, private review, or manual implementation unless that service is sold separately outside this page.