When to use it
Use when tracking shows returned to sender, return in progress, or package returning to origin.
Use the wording to explain the tracking status, gather address and carrier details, and keep policy boundaries clear.
Return to sender update email template
Explain that a Shopify order appears to be returning to sender without promising refund or reshipment.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, replace items, reship packages, or promise delivery outcomes.
Subject line
Return-to-sender update for your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for contacting us about order {{order_number}}. The carrier tracking page currently shows that the package may be returning to sender.
Please reply with your confirmed shipping address and any carrier notice you received. Once the latest tracking information is available, support can explain the options listed in our store policy.
Best,
{{store_name}} Support