When to use it
Use when the package is back with the store or warehouse and support can explain policy options.
Use the wording to explain the tracking status, gather address and carrier details, and keep policy boundaries clear.
Return-to-sender arrived back email template
Tell a customer the returned package has arrived back or is ready for policy review.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, replace items, reship packages, or promise delivery outcomes.
Subject line
Returned package received update
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
We have an update about order {{order_number}}. The package appears to have returned to sender or arrived back for review.
Support can now explain the options available under our published store policy. Please confirm the preferred contact details and shipping address before we continue the review.
Best,
{{store_name}} Support