When to use it
Use when tracking indicates the package was returned after failed delivery, address issue, or carrier hold.
Use the wording to explain the tracking status, gather address and carrier details, and keep policy boundaries clear.
Package returned to sender email template
Tell a customer that a package has returned or may return to the store.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, replace items, reship packages, or promise delivery outcomes.
Subject line
Package returned to sender
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
The tracking for order {{order_number}} currently shows a returned-to-sender status. This can happen for several reasons, including delivery access, address details, pickup deadlines, or carrier handling rules.
Please confirm your full shipping address. We can review the current order information and explain the next policy-safe step.
Best,
{{store_name}} Support