When to use it
Use when support needs a fast, neutral response for most returned-package questions.
Use the wording to explain the tracking status, gather address and carrier details, and keep policy boundaries clear.
Return-to-sender support macro template
Create a reusable help desk macro for return-to-sender tickets.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, replace items, reship packages, or promise delivery outcomes.
Subject line
Return-to-sender support macro
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Thanks for contacting us about order {{order_number}}. The carrier tracking currently shows {{tracking_status}}. Please reply with your confirmed shipping address and any carrier notice you received. Once the latest tracking information is available, support can explain the policy-safe next step.