When to use it
Use in macros and help center copy to avoid refund, reshipment, or address-change promises.
Use the wording to explain the tracking status, gather address and carrier details, and keep policy boundaries clear.
Return-to-sender no-promise note template
Add a clear policy boundary to returned-package replies.
This is a free wording template. It does not process payments, contact carriers, redirect packages, issue refunds, replace items, reship packages, or promise delivery outcomes.
Subject line
Return-to-sender policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
A return-to-sender tracking status does not automatically guarantee a refund, replacement, reshipment, or free address correction. Store support can review the latest order and tracking information and explain the options available under the published policy.