When to use it
Use when support needs information before reviewing policy options.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Proof of delivery request email template
Ask customers for delivery details and carrier information without claiming the store can obtain proof.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Delivery details needed
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
To review order {{order_number}}, please reply with the carrier status shown, delivery date, delivery address on the order, and any delivery photo or note shown on the carrier page.
Store support cannot guarantee carrier proof or delivery changes from this email, but these details help us explain the next policy-safe step.
Best,
{{store_name}} Support