When to use it
Use when the shopper thinks the package was delivered somewhere else.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Delivered to wrong address email template
Respond when a customer suspects the carrier delivered to the wrong address.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Possible wrong-address delivery
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for the details about order {{order_number}}. The tracking page shows delivered, but you believe it may have been delivered to a different location.
Please confirm the shipping address on the order and share any carrier delivery note shown on the tracking page. We can review the order information available to us and explain the policy-safe next step.
Best,
{{store_name}} Support