When to use it
Use when tracking says delivered and the package may be nearby.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Delivered to neighbor or nearby location template
Suggest nearby delivery checks without sounding dismissive.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Nearby delivery check
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
I understand this is frustrating. For order {{order_number}}, carrier tracking currently shows delivered. Please check nearby doors, parcel rooms, mail rooms, building desks, and neighbors if that is appropriate for your address.
If it is still not located by {{next_check_time}}, reply here and support can explain the next step under our store policy.
Best,
{{store_name}} Support