When to use it
Use when the delivery address is an apartment, condo, dorm, office, or shared building.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Apartment building delivered-not-received template
Give apartment or building-specific checks for delivered packages.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Building delivery check for your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Tracking for order {{order_number}} shows delivered. In shared buildings, packages may be left with a front desk, mail room, parcel locker, security office, building manager, or alternate delivery area.
Please check those locations if available. If the package is still missing by {{next_check_time}}, reply here with any carrier notes shown on the tracking page.
Best,
{{store_name}} Support