When to use it
Use in macros and help center copy to avoid refund or replacement promises.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Delivered not received no-promise note template
Add a clear policy boundary to delivered-but-not-received replies.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Delivered package policy note
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Tracking marked delivered does not automatically confirm eligibility for refund, replacement, or reshipment. Support can review the order information and explain the options available under the published store policy.