When to use it
Use when many shoppers ask what to do after tracking says delivered.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Delivered not received FAQ answer builder
Turn delivered-but-not-received policy into a concise FAQ answer for Shopify stores.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Delivered not received FAQ answer
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Question: What should I do if tracking says delivered but I cannot find my package?
Answer: First check nearby delivery areas, household members, building staff, mail rooms, parcel lockers, and neighbors if appropriate. If the package is still missing after the store policy checkpoint, contact support with your order number and the carrier tracking details.