When to use it
Use when support needs a fast, neutral response for most delivered-but-missing questions.
Use the wording to acknowledge the customer, request practical checks, gather details, and keep policy boundaries clear.
Delivered but not received support macro template
Create a reusable help desk macro for delivered-but-not-received tickets.
This is a free wording template. It does not process payments, contact carriers, confirm lost packages, issue refunds, replace items, or promise delivery outcomes.
Subject line
Delivered but missing support macro
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Thanks for contacting us about order {{order_number}}. Carrier tracking currently shows delivered. Please check nearby delivery areas, household members, building staff, mail rooms, parcel lockers, and neighbors if appropriate. If it is still missing by {{next_check_time}}, reply here with the carrier status and confirmed shipping address so support can explain the policy-safe next step.