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Glossary wording example

damaged on arrival meaning for a Shopify support reply

Use this plain-language entry when a customer needs the term explained in a specific case. The goal is to explain the term clearly without making the store sound more certain, faster, or more official than it really is.

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Meaning

Damaged on arrival describes an item that reaches the customer with visible damage or a condition issue.

Where it fits

Use this term on a support reply when a customer needs the term explained in a specific case. Keep the wording short, then link to the full policy or support path when the answer has exceptions.

This is educational copy guidance, not legal advice. Match the final wording to the store's actual policy, support capacity, and fulfillment process.

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