Meaning
Processing time is the time a store needs before an order is shipped or handed to a carrier.
Where it fits
Use this term on a support reply when a customer needs the term explained in a specific case. Keep the wording short, then link to the full policy or support path when the answer has exceptions.
This is educational copy guidance, not legal advice. Match the final wording to the store's actual policy, support capacity, and fulfillment process.