StarterFixSprint
Troubleshooting guide

Why does damaged item copy overpromise?

Use this guide when copy on a support reply where one customer needs a clear next step creates avoidable confusion. The goal is to make the real store rule easier to understand without adding unsupported promises.

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Likely cause

The copy may promise a replacement or refund before support has reviewed the order and evidence.

Fix frame

Ask for the order number and clear photos, then explain that support will review the issue.

This is educational copy guidance, not legal advice. Match the final wording to the store's actual policy, support capacity, and fulfillment process.

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