When to use it
Use when a multi-item order has one unavailable product and support needs to avoid confusion.
Keep the message factual, name what is unavailable, and route the shopper to a policy-safe next step.
Partial order out-of-stock email template
Explain that one item is unavailable while other items in the order may have a different status.
This is a free wording template. It does not process payments, access Shopify, change orders, issue refunds, or replace your store policy.
Subject line
Update about part of your order
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
A quick update about your order: {{product_name}} is currently out of stock. Other items in the order may have a separate status depending on availability and fulfillment.
Reply with your order number and we can explain the information available under our store policy.
Thank you,
{{store_name}} Support