When to use it
Use when a product variant is out of stock but the whole product page may still show available options.
Keep the message factual, name what is unavailable, and route the shopper to a policy-safe next step.
Out-of-stock size or color email template
Explain that a specific size, color, or variant is unavailable while other variants may differ.
This is a free wording template. It does not process payments, access Shopify, change orders, issue refunds, or replace your store policy.
Subject line
Availability for this size or color
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for asking about {{product_name}} in {{variant_name}}. That specific option is currently out of stock. Other sizes, colors, or variants may have different availability.
Please check the product page for the latest variant status before ordering.
Best,
{{store_name}} Support