When to use it
Use when a customer asks whether they should wait for an out-of-stock item.
Keep the message factual, name what is unavailable, and route the shopper to a policy-safe next step.
Out-of-stock cancel or wait email template
Explain wait-or-policy options without promising a cancellation, refund, or exception.
This is a free wording template. It does not process payments, access Shopify, change orders, issue refunds, or replace your store policy.
Subject line
Options for an out-of-stock item
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
{{product_name}} is currently out of stock. If you are waiting on an existing order, reply with your order number and we can explain the options available under our published policy.
If you were only checking availability, the safest place to check current status is the product page.
Best,
{{store_name}} Support