When to use it
Use in help centers or order support pages where customers need a quick answer.
Use the wording to collect details, clarify the order issue, and keep policy boundaries clear.
Extra item FAQ answer builder
Create concise FAQ wording for extra-item reports.
This is a free wording template. It does not process payments, decide whether items can be kept, process returns, charge customers, issue refunds, replace items, or promise outcomes.
Subject line
Extra item FAQ answer
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Question: What should I do if I received an extra item in my package?
Answer: Contact support with your order number, the extra item name or description, photos of everything received, the packaging, shipping label, and packing slip if available. Support can review the order information and explain the options available under the store policy.