When to use it
Use when the extra item is a smaller included part or accessory rather than a main product.
Use the wording to collect details, clarify the order issue, and keep policy boundaries clear.
Extra accessory received email template
Respond when a customer receives an extra accessory, part, insert, cable, or small component.
This is a free wording template. It does not process payments, decide whether items can be kept, process returns, charge customers, issue refunds, replace items, or promise outcomes.
Subject line
Extra accessory received
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for letting us know about order {{order_number}}. Please reply with the name or description of the extra accessory, plus photos of the item and packaging.
Support can review the order information and explain the next policy-safe step.
Best,
{{store_name}} Support