When to use it
Use when the customer notices a mismatch between the packing slip and items received.
Use the wording to collect details, clarify the order issue, and keep policy boundaries clear.
Packing slip extra item mismatch template
Reply when the package contents include more items than the packing slip or order shows.
This is a free wording template. It does not process payments, decide whether items can be kept, process returns, charge customers, issue refunds, replace items, or promise outcomes.
Subject line
Packing slip mismatch report
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
Thanks for sharing the packing slip concern for order {{order_number}}. Please reply with a photo of the packing slip and a photo of all items received.
Support can compare the order information available to us and explain the next step under our store policy.
Best,
{{store_name}} Support