When to use it
Use when support needs a macro that points back to published policy without overexplaining tax law.
Use the wording to explain policy boundaries, request official notice details, and avoid tax or legal claims.
Duties policy explanation template
Turn a store duties policy into simple support wording.
This is a free wording template. It does not process payments, provide tax or legal advice, act as a customs broker, process carrier fees, issue refunds, replace items, or promise fee or delivery outcomes.
Subject line
Duties policy explanation
Adapt for Shopify email, a help desk macro, or a manual support reply.
Copy-ready template
Hi {{customer_first_name}},
For order {{order_number}}, duties, taxes, customs fees, and local import charges are handled according to our published international shipping policy and the destination rules that apply to the shipment.
Please review the policy information and any official carrier or customs notice. Support can explain store policy wording, but cannot provide tax or legal advice.
Best,
{{store_name}} Support